After seeing the impact refined customer service processes can have on a company’s bottom-line, their customer retention, and their employee retention; I struck out on my own to work with companies that may not be big enough to have staff dedicated to working on improving their customer experience, but know it is critical to growth.


My team and I work with small to mid-sized businesses facing challenges with their customer experience as they expand their market share or seek to be industry leaders.


As a team, our passion is seeing businesses respond cohesively to customer issues while at the same time developing employees into exceptional high performers focused on the customer.


The result?

More customers. Committed employees. Greater revenue. New opportunities.

We are committed to both your success and that of your business.

Seeing You and Your Team Succeed is Our WHY.

 - Dee Nova
   Managing Director